Salesforce.com Part C

This is the 3rd installment and continuation in my blog post series on Salesforce.com based on what I learn on the video training course by Live Lessons on this SaaS cloud product. Salesforce.com lets members of your company especially sales people and managers stay in touch. It integrates information so it is easily accessible to any member who needs it. If you look under Home/ Manage Users / Users you will find you can assign permissions to users. A word of caution keep the job titles relevant so that even in several years they still make sense. Different job titles have different permissions. There is also a Queque tab under Manage Users which prioritizes whose work is processed first. If you look in Personal/ Grant Log In Access you will see it grants permission to log in to users. There are various time periods access can be given over normally 1 month is the default. There is also a log in access for technical support for Salesforce.com staff as well as one for 3rd party companies who produce apps. Of course these are for to fix any problems and will normally have a 1 day limit depending on the job being done. If you are on a new computer and when you first sign up and activation e-mail is sent out with a code you must enter. If you log in from somewhere like Starbucks an activation code will be used each time you log on there and the IP address will have to be deleted afterwards. Otherwise it will be stored automatically. If you contact technical support you fill out a case file each time to let them know the problem and this is stored by them. Sales / App Exchange brings up apps which you can download. At the top of the page is also a search box for developers, apps etc. Developers tend to be cheaper than consulting partners who act as middlemen. The latter offer ongoing support for any problems where as developers only deal with that particular app. Developers charge from $50-$125 per hour. In the Salesforce.com help portal  is advice on training. Many of these are thousands of dollars and held as residential ones in lots of places. The classes which are greyed out are for premier support customers only.